Refund policy
Winyan Aura Return & Refund Policy
At Winyan Aura, we want you to feel confident and beautiful with every purchase. Your satisfaction matters to us, and we're here to help if something isn't right with your order.
Returns & Exchanges
We accept return requests for eligible products within 14 days of delivery.
To qualify for a return, items must be:
-
Unused and in their original condition.
-
In their original packaging.
-
Accompanied by proof of purchase or an order number.
For hygiene and safety reasons, opened or used personal beauty products, including sleep masks, press-on nails, and certain hair accessories, are generally not eligible for change-of-mind returns.
All returns require prior authorization. Please contact our customer care team before sending any items back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@winyanaura.com Include your order number, a description of the issue, and photos if available.
We will review your request and provide an appropriate resolution, such as a replacement or refund, at no additional cost to you.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Change-of-Mind Returns
Customers are responsible for return shipping costs on eligible change-of-mind returns.
Return instructions and the designated return address will be provided after your return request has been approved.
We recommend using a trackable shipping service, as Winyan Aura cannot guarantee receipt of packages without tracking.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, Winyan Aura will provide an appropriate resolution at no additional cost to you.
If a return is required, we will provide return instructions and cover the necessary return shipping costs.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellations once an order has entered processing or shipment.
Contact Us
For questions regarding returns, refunds, exchanges, or order concerns, please contact:
Winyan Aura Customer Care
Every Woman. Her Own Aura.